SlotsCharm Privacy Policy

At Slots Charm, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, register an account, or use any of our services. By accessing SlotsCharm, you agree to the practices described in this document. We encourage you to read this policy carefully before creating a slots charm login or making a deposit.

Who We Are

Slots Charm is operated by Cerberlot N.V., a company registered in Curacao and licensed under Curacao gaming regulations. Our casino slots charm platform has been serving players since 2021, offering a secure and regulated environment for online gaming and sports betting. When you use SlotsCharm, we act as the data controller responsible for the personal information you provide to us.

Information We Collect

To provide our services and comply with our legal obligations, we collect several categories of information about you. Our data collection begins the moment you create a slotscharm login and continues throughout your relationship with us.

• We collect registration details including your name, date of birth, email address and phone number
• We gather financial information such as payment card details or cryptocurrency wallet addresses used for deposits and withdrawals
• We record your gaming activity, including bets placed, games played and bonus usage
• We track technical data such as your IP address, device type, browser and operating system
• We store identity verification documents, including passports, driving licences and utility bills, as required by our KYC procedures
• We keep records of your communications with our customer support team

How We Use Your Information

Here at SlotsCharm, we use the information we collect for several legitimate purposes connected to running our online casino and sportsbook. Our Slots Charm platform relies on this data to deliver a safe, personalised and compliant gaming experience.

• We use your data to verify your identity and confirm you meet our eligibility requirements
• We process your information to manage deposits, withdrawals and bonus entitlements, including any slots charm no deposit bonus offers
• We analyse your gaming patterns to detect fraud, money laundering and problem gambling behaviour
• We use your contact details to send account notifications, promotional offers and updates about our Missions, Leaderboard and Lottery programmes
• We rely on your information to comply with our legal and regulatory obligations under our Curacao licence
• We use technical data to improve the performance and security of our SlotsCharm app and website

Cookies and Tracking Technologies

Our Slots Charm website uses cookies and similar technologies to enhance your browsing experience, remember your preferences and analyse site traffic. We use both session and persistent cookies, and we may also use third-party analytics tools to understand how visitors interact with SlotsCharm. You can manage or disable cookies through your browser settings, though doing so may affect certain features, including your ability to complete a slots charm casino login smoothly.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with selected partners where necessary to operate our services effectively.

• We share data with payment processors to facilitate deposits and withdrawals via Mastercard, Visa, Apple Pay and supported cryptocurrencies
• We disclose information to identity verification providers to complete KYC checks
• We work with game providers such as Amusnet, Booongo, Playson, NetEnt and Quickspin, who may receive limited data to verify gameplay and winnings
• We may share information with regulatory authorities, law enforcement or auditors when legally required
• We may disclose data to fraud prevention and anti-money laundering services in accordance with our AML policy

Data Security

We employ industry-standard security measures, including encryption and secure servers, to protect your personal information from unauthorised access, alteration or loss. Our SlotsCharm systems are regularly monitored to detect and prevent security breaches. While we take every reasonable precaution, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory and accounting requirements. Account and transaction records, including those related to withdrawal requests and KYC documentation, are typically kept for a minimum period required under our Curacao licence, even after your account with SlotsCharm is closed.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to respecting these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to certain uses of your data, such as marketing communications
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact our support team using the details provided below.

Restricted Territories and Age Verification

Our services are intended for players in the United Kingdom and other permitted international markets. We do not accept registrations, deposits or accounts from citizens or residents of certain restricted countries, and access to SlotsCharm is blocked entirely for a number of jurisdictions listed in our Terms and Conditions. This list may change at any time without notice. We also require all users to be at least 18 years old, and we may request identification documents to verify your age and identity before processing any withdrawal.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game developers. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately before sharing any personal information.

Marketing Communications

We may send you promotional emails or notifications about bonuses, cashback offers and loyalty programmes available at SlotsCharm. You can opt out of marketing communications at any time by adjusting your account preferences or contacting our support team. Please note that even after opting out, we may still send you essential service-related messages, such as those confirming a slotscharm casino login or withdrawal status.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We recommend checking this page periodically. Continued use of SlotsCharm after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, our customer support team is available 24/7 via live chat, email or telephone. You can reach us at customercare@slotscharm.com or customercare@slotscharm.email, or by calling +441241340751. We are here to help with any concerns regarding your privacy, your slots charm login, or your experience with our services.